I feel it is has finally come to the time that I express the pain some of you people cause me that come though my drive-thru at Dunkin Donuts. I will try and give you some advice and tips that will make your transactions easier for you as the customer and the employees serving you. If you work at a fast food joint and would like to add any of your thoughts on similar topics, feel free to leave a comment!

My Biggest Pet-Peeves
1. When a guest mumbles an order and gets mad/attitude with me because I ask them to repeat it.
2. People who do not have the courtesy of coming inside for a $70.00 order and make all the people behind them have to wait.
3. I really get frustrated when guests yell at me when the store runs out of a particular donut. Please understand that we get a certain amount of donuts depending on the previous weeks sales. If something runs out I cannot just manifest more out of thin air. Blame your fellow customers that get three dozen sour cream and leaving none for you.
4. When a customer raises their voice at me because I cannot ring in a combo differently in the computer. Everything in my store is all automatic so when someone gets a number one combo and wants it to be with a bottle of orange juice instead I cannot reprogram it or change prices it is all calculated automatically.
5. People who order while on a cellphone. I really cannot stand you. When you do this all I hear in my headset is scratchy noises and the occasional beep or two because you are disrupting the signals. Don’t be mad when I ask you to repeat your order multiple times.
6. When I repeat an order back and the customer does not listen. Perhaps you accidentally said the wrong product or I misheard you. This is the reason we repeat the order back, I take the time to do this for you so please listen. I want to make sure that everything is done correctly and we don’t have to remake and take up more of both of our time. If you listen you can hear what we are making you.
7. When customers get mad that I am offering and trying to upsell products. This happens often and I just want to say that IT IS MY JOB. I am required to do this so if you don’t want to hear it go make your own food, lazy bums. It is not like I get enjoyment out of saying things like “would you like to upgrade to a large for only .20 cents more.”

Finally I would like to say that when you come up to the window and I say hello, how are you doing today? I am personally and genuinely asking this. I like to try and be a friendly person and when you just stare at me blankly and hand me the money it really makes my day that much more crappy. It makes me want to throw your coffee out the window and slam the door in your face. Oh, and I especially love it when you snatch the drinks out of my hand and peel off like I am your worst nightmare. I don’t want you to hate me, I really don’t. I know you don’t want to spend your money on this, I am in the same boat. I am making minimum wage to be yelled at by a bunch of angry caffeine addicts. I know how much the money you make is worth but taking out your anger on me is just making everyone more miserable. I just wish you could spend one day behind the counter and see what bull we have to deal with on day to day basis.

Tips:
Have an idea of what you want before you get in the line. When you take five minutes to decide what you want four more cars could have came and left. If you don’t know what you want come inside and stare at the menu all you want before getting in line. You can take all the time you need without making the customers behind you frustrated.

Speak loud and clear, screaming is not quite necessary.

PLEASE stop ordering from the passenger side window. It is extremely hard to hear, like trying to hear someone whispering through a walkie talkie.

Order sandwich and cooked food items first so that we can prepare your drinks while your food is cooking. We usually are making your drinks as you say them so if you switch things a bunch of times it will take much longer for your order to get out.

Let me give you an average order:

Me: Good morning, would you like to try one of our new mixology coolattas?
Guest: I want, (pause 20 seconds) I want, one latte.
Me: What size latte can I get you?
Guest: Medium.
Me: Would you like that medium latte hot or iced?
Guest: I wanted a medium iced latte. *add snotty attitude*
Me: Did you want any flavor or whipped cream on that?
Guest: I want Mocha, no whip.
Me: Alright, one medium iced mocha latte with no whip cream. Can I get you any donuts, muffins, or bagels with your latte?
Guest: Drives Off.
Window Person: Good morning how are you today?
Guest: How much was it? *Add snotty attiude*
Window Person: $ 3.17, please.
Guest: Hands money.
Window Person: Hands latte.
Guest: I wanted a hot latte.
*remakes latte*
Window Person: Hands new latte, thank you very much, have a great day!
Guest: Snatches latte, drives off.

…we have people who change their mind before they get up to the window and try and play if off like it was our fault… about 4/5 of the “mistakes”.

The attitude doesn’t mean you are right. You will get what you want because you are the guest but stop abusing it. Snapping and being a horrible person will only make the workers hope you spill your hot coffee on your lap while you are driving.

I would like to thank my love, Molly for sharing this on her page! Now I can fill it out. (:

Ten bands you’ve recently listened to:
10. Pink Floyd
9. The Beatles
8. Early November
7. Death Cab for Cutie
6. Rush
5. Buddy Holly
4. Tegan and Sara
3. John Denver
2. Bright Eyes
1. Nick Drake

Nine things people should know about you:
9. i live in the sunshine state
8. but I plan to move to Virginia in a year
7. peach snapple is my drink of choice
6. i really want to start being more friendly to new people
5. every time I clean my house I burn candles.
4. i argue with myself inside my head about everything. o.O creepy?
3. i hate my job.
2. i miss grass.
1. i love the rain.

Eight things you’d say to eight people:
8. My life with you is so much more than anyone deserves. Thank you for keeping me around. I love you.
7. I miss you so much! I can’t wait for you to get here! We have some N64ing to get caught up on.
6. Sometimes I wish I could be more like you.
5. With everything that happened I know my life is better without you.
4. I feel like you changed. I don’t even know how to talk to you anymore. It’s like we are continuously growing further and further apart.
3. What are you doing with your life?
2. Now I know how much I actually mean to you, very little.
1. Sometimes I adore you and sometimes I can’t stand your face.

Seven things you wish you had:
7. extra $$$ to buy new clothes
6. a better job
5. ability to dance without looking like a squid
4. sub from subway
3. whiter teeth
2. stronger muscles
1. a really nice camera

Six places you love:
6. Candy Station in Cape Coral, FL
5. Caves Deli in Brocton, NY
4. Hollywood Beach, FL
3. St. Augustine, FL
2. Virginia
1. Allegheny State Park, NY

Five things you did today:
5. brushed my teeth
4. worked on my website
3. woken up by my bird
2. wanted food
1. put on a hoodie

Four people you wish you could meet:
4. Conor Oberst
3. Rupert Grint
2. Regina Spektor
1. Richard Dawkins

Three favorite things to drink:
3. Snapple Peach Tea
2. Green Tea
1. Water

Two hopes for the future:
2. Own a home with lots of land
1. Have my own loving family after traveling the world with Josh

One thing you love:
1. my life

My fiance and I both watched Pokemon when we were kids. This past month we decided to start watching them together again starting with season one. We are now on season three and I am even more convinced that a small Pokeball is my favorite choice for my next tattoo. I was doing some youtubing and was searching for some clips of the voice actors and thought I would share.

Anime Boston 2009: Veronica Taylor

Pokemon Improptu with Veronica Taylor and Rachel Lillis

This is a great little clip of Brock and James done by Eric Stuart. The video is not able to be embedded but here is the link. It is worth checking out. James! <3 http://www.youtube.com/watch?v=KrpRpvcWiYc

The real Pikachu!

I started watching a bunch of other videos and also came across Mario! Woo!

As a youngster I always had this heavy feeling of guilt whenever I would spend long periods of time doing anything.  I could spend three hours of my time playing Barbies and feel as if I lost valuable time that should have been used doing something more “productive”.  It wouldn’t happen just playing with dolls but watching movies or pretty much doing anything at all.  I would always feel like I could be doing something better with my time and it honestly made me unhappy.  It is hard to enjoy anything if you feel guilty about spending the time to do it.  When I met my fiancé Josh he taught me that it is okay to spend time doing the things you enjoy.  He is the master at spending time playing video games and as long as there is a balance between activities, work, socialization, and fun, it makes life a whole lot more enjoyable.  When I learned not to feel guilty about spending time I learned to like many more activities.

“Time you enjoy wasting, was never wasted.”

- John Lennon

I remember when I realized that it was okay to spend time doing activities that were not “productive” and I started to question what the point of anything was if it was okay to waste time in the first place.  I guess I was seriously questioning the purpose of life.  I came up with my own conclusion and that conclusion is that we have no “purpose”.  The world is a playground and the time we have should be used to do the things we enjoy as long as it doesn’t cause harm to others.  Now I am not saying that just because you really like to play World Of Worldcraft that you should only eat, sleep, potty, and do pvping.  I think the happiest people keep a good balance.

I went a little further into this than I originally planned.  I was originally going to post what the point of blogging was but thought it was important to post my views on time spending.  If I ever tell anyone I have my own blog I usually get the response, ” What is the point of blogging”.  Blogs serve the purpose of providing information for others from recipes, guides, information, and anything else imaginable.  But that doesn’t really give the reason why I own a personal blog.  It is mostly for me to try and sort out all the thoughts bouncing around in my mind.  It allows me to vent and it is one of those little things that I enjoy doing.  I doubt that it really does much to help others yet but hopefully some time in the future I can change that.  I enjoy reading personal blog posts more than I enjoy watching television.  These are stories told by real people and I can read about anything imaginable not just the programs that they shove down our throats on television.

One little line that makes my blood boil “They need to get a life” or any similar variation of that line pisses me off.  I work at Dunkin Donuts (hopefully not for much longer) and we have a regular that would come in and honestly spend about two hours a day just chilling out in the lobby drinking his coffee or sharing one with a friend.  I heard a co-worker say “Wow, he needs to get a life, all he does is sit here at Dunkin Donuts everyday.”  It really bothered me because I wondered how honestly he could be spending his time any better.  He was having a good time, just because it isn’t how my co-worker would spend his free time what makes it any less of a life than his.  But that is what people do they judge.  Which brings me to another topic which I will be blogging about very soon: People.